CLEO Care Guide
Everyday essentials. Forever pieces.
At Cleo, each piece is thoughtfully created to be part of your daily life - to elevate, delight, and endure. Like any beautiful item, the right care ensures it ages with grace and remains timeless. This guide shares simple ways to protect and preserve the quality of your Cleo Pieces - whether accessories, standout elements, or future wardrobe staples.
Daily Care Tips
A few seconds of daily care go a long way:
- Gently wipe down your leather products or metal accessories with a dry cotton cloth after wear, especially if it's embellished or metallic.
- Avoid overloading your bag - while Cleo straps are strong, excessive weight can cause unnecessary strain.
- If your accessory gets wet, let it air dry naturally. Do not rub or use heat to speed up the process.
Cleaning & Maintenance
Cleo accessories are made using exceptional materials, chosen for both beauty and durability - many sourced from the very ateliers trusted by the world’s most iconic fashion houses.
Caring for Silk Scarves
Each Cleo silk scarf is made from 100% Mulberry silk twill (14 momme), chosen for its soft drape, subtle sheen, and luxurious feel. Our designs are digitally printed for rich, precise colour, then finished by hand with rolled edges, a detail that speaks to quiet craftsmanship.
To care for your scarf, keep it away from water, perfume, and lotions, and store it flat or loosely folded. With gentle handling, your silk will maintain its sleek and lustrous feel for life.
To clean:
- Do not machine wash.
- For best results, spot clean with cool water and a gentle, silk-specific detergent.
- For a full refresh, we recommend taking your scarf to a professional dry cleaner with silk experience.
- Always lay flat to dry, never wring or hang.
Leather Pieces Care Guide
Cleo leather accessories are crafted with the same care, materials, and precision trusted by the world's most exclusive collections. Our leather items - from sleek straps to structured cases - are made using premium grain and smooth leathers from Italy’s most renowned tanneries. Each piece is finished with artisan techniques and subtle details designed to stand the test of time.
To clean:
- Wipe your leather products gently with a soft, dry cotton cloth after each wear to remove dust or surface dirt.
- For more stubborn spots, use a small amount of natural leather conditioner on a dry cloth and apply gently. Avoid rubbing too hard, especially on finished or coloured areas.
- Never soak your accessory or use water, soap, or harsh cleaning products.
- If your item gets wet, pat the area dry and let it air naturally away from direct heat or sunlight.
We use Gütermann threads to ensure every stitch is strong and refined. Our edges are sealed with Giardini paints, giving a smooth, durable finish in custom tones. Even the hardware is precision-matched, and our YKK zippers are trusted by industry icons for their quiet strength and longevity.
Metal Accessory Care Guide
Our custom metal accessories are made from high-grade stainless steel - chosen for its strength, polish, and enduring elegance. Our golden tones are finished in 24K gold plating for that signature warm gleam you’ll notice with every clasp and curve. The result is striking, refined hardware that lasts.
To clean:
- Wipe gently with a soft dry cotton cloth.
- Avoid overexposure to perfume, lotions, or alcohol-based products to prevent discolouration.
Every Cleo carabiner is brought to life in workshops that value integrity as much as innovation. With clean-energy systems, certified environmental practices, and a deep respect for craftsmanship, our accessory partners create millions of pieces each year for the world’s leading fashion houses - and now, for Cleo. It’s luxury that lasts, made with care for the world it lives in. With a little care, your Cleo metal accessories will age beautifully, just like the best ones do!
Storage
Treat your Cleo pieces with the same care you’d give your favourite wardrobe staples.
- Lay straps flat or hang them gently to avoid tight folding or creasing.
- Store in a cool, dry place, away from direct sunlight, moisture, and extreme temperatures. Prolonged exposure to heat, cold, or sun may cause colour fading or cracking, on hand-painted edges.
- Use a soft pouch or dust bag to protect hardware.
- Store your small leather cases upright or flat, or hang on Cleo carabiners and stuff with tissue paper to help maintain its shape and prevent warping or stretching.
- For light or bright-coloured leather pieces, cover them with a white cotton pillowcase to help prevent colour transfer and maintain their original appearance.
Travelling with Cleo
CLEO is not just what you wear - it’s how you move through the world. Cleo pieces are accessories for travellers. Here's how to keep them in shape on the go:
- Roll straps neatly into side compartments or tuck flat into your luggage.
- Use a soft pouch to prevent scuffs, especially with embellished styles.
- For silk scarves, keep them folded inside a clean cotton cloth or travel case.
Wear & Patina
Cleo pieces are designed to be part of your everyday journey, through moments that shine and the quiet ones in between. Over time, gentle signs of wear may emerge - a softening of leather, a subtle sheen on silk - all adding to the uniqueness of your piece.
To keep your Cleo silk, metal accessories and leather items looking its best:
- Rotate between pieces to avoid wear and tear.
- Avoid pairing with abrasive fabrics.
- Give items time to rest between uses.
Frequently Asked Questions
What is the First Drop?
The First Drop represents Cleo signature pieces. Thoughtfully designed leather mini cases in burgundy, silk scarves, and metal accessories that define our timeless aesthetic. Each piece is part of our conscious production model and crafted to order in limited quantities. The First Drop is available through PrePay and PreOrder, with all orders shipping on 8 December 2025, just in time for the gifting season.
What does PrePay and PreOrder mean at CLEO?
PrePay and PreOrder means your piece is made especially for you. Once you place your order, we begin production with our Italian partners - ensuring no overproduction and complete attention to detail.
Your order will ship out on 8 December 2025, right before the holiday season, so it arrives in time for gifting or self-indulgence.
What if I want to return a piece from the First Drop?
We completely understand that sometimes a piece might not feel quite right. Given the holiday season and the busy end-of-year pace, CLEO offers an extended return period of 30 days from the date your order is received.
To be eligible for a return, your item must be in its original condition - unworn or unused and in its original packaging. Once we receive and inspect the returned item, we’ll notify you and process your refund promptly.
We hope this gives you space to experience your piece in calm, without any holiday stress.
What are CLEO’s Exclusive Collectible Pieces?
Exclusive Collectible Pieces are exclusive, limited-edition items available in very small quantities to those who buy above 400 EUR from the First Drop. They can be purchased immediately and ship the next working day. These pieces are meant to elevate your everyday style and celebrate individuality.
Are Collectible Pieces returnable?
Due to their exclusive nature and limited availability, Collectible Pieces are non-returnable and non-refundable. Please check all product details carefully before purchasing.
Can I wash my Cleo Leather Pieces in the machine?
No, we recommend gentle hand-spot cleaning with a soft brush or cloth. Avoid machine washing, which may damage both fabric and hardware.
Will colours fade over time on Cleo Pieces?
Cleo pieces are crafted using premium Italian leather, finished with a protective wax to help colours stay vibrant for longer. With proper care and storage away from direct sunlight, their colour and texture will continue to shine beautifully over time.
What if my Metal Accessory starts to dull?
Simply polish with a dry, soft cloth. Avoid exposure to alcohol, perfume, or excessive rubbing.
Can I machine wash my Cleo Silk Scarves?
No, machine washing can distort and damage silk. For best results, opt for professional dry cleaning or gentle hand washing with silk-friendly detergent.
What if my Cleo Piece isn’t quite right or arrives with a fault?
We stand behind the craftsmanship of each Cleo Piece. If your item arrives with a fault or issue related to production, we’ll be happy to make it right - whether through repair or exchange, and we ask that you send us a photo or video immediately on the same day your product is delivered to our email: hello@cleopieces.com.
Please note, our team carefully reviews each case to distinguish between production-related faults and wear from daily use. We’re always here to help, and we ask that items be treated with care to preserve their beauty over time.
Need Help?
Still unsure how to care for your Cleo Leather Pieces and Silk Accessories? Cleo is always close. Contact us for styling tips, care advice or product support.
