Frequently Asked Questions

The First Drop represents Cleo signature pieces. Thoughtfully designed leather mini cases in burgundy, silk scarves, and metal accessories that define our timeless aesthetic. Each piece is part of our conscious production model and crafted to order in limited quantities. The First Drop is available through PrePay and PreOrder, with all orders shipping on 8 December 2025, just in time for the gifting season.

PrePay and PreOrder means your piece is made especially for you. Once you place your order, we begin production with our Italian partners - ensuring no overproduction and complete attention to detail.

Your order will ship out on 8 December 2025, right before the holiday season, so it arrives in time for gifting or self-indulgence.

We completely understand that sometimes a piece might not feel quite right. Given the holiday season and the busy end-of-year pace, CLEO offers an extended return period of 30 days from the date your order is received.

To be eligible for a return, your item must be in its original condition - unworn or unused and in its original packaging. Once we receive and inspect the returned item, we’ll notify you and process your refund promptly.

We hope this gives you space to experience your piece in calm, without any holiday stress.

Exclusive Collectible Pieces are exclusive, limited-edition items available in very small quantities to those who buy above 400 EUR from the First Drop. They can be purchased immediately and ship the next working day. These pieces are meant to elevate your everyday style and celebrate individuality.

Due to their exclusive nature and limited availability, Collectible Pieces are non-returnable and non-refundable. Please check all product details carefully before purchasing.

Every Cleo piece is crafted with artisanal care. We use premium Italian leather, 100% Mulberry silk, and high-grade stainless steel, finished with 24K gold or silver plating. Each material is chosen for its durability, timeless elegance, and ability to elevate everyday accessories.

Our leather accessories are made in Italy by ateliers trusted by the world’s leading fashion houses. Silk scarves and metal accessories are produced with the same dedication to artisanal craftsmanship and precision finishes.

To preserve the beauty of Cleo leather, avoid prolonged exposure to moisture, oils, and direct sunlight. Wipe with a soft, dry cloth and store in a dust bag when not in use. Over time, leather will develop a natural patina. Read our Care Guide for in-depth guidance.

Cleo silk scarves are crafted from 100% Mulberry silk. To ensure longevity, avoid contact with perfume or cosmetics and store flat or loosely rolled. Dry clean only, and handle with care to maintain the elegance of the fabric and prints. Browse the Care Guide for more details.

Wipe down Cleo accessory pieces with a soft, dry cotton cloth after use. To protect the plating, store in a pouch or dust bag when not in use. This will help preserve the shine of the gold or silver finish. For more information, see the Care Guide.

Orders are shipped via DPD. You’ll receive an email confirmation with a tracking number once your Cleo piece has been dispatched. Delivery times vary based on location, but we aim to ensure your accessories arrive promptly and secure.

Please note that Cleo pieces from the First Drop (Shop) will be shipped on 08.12.25, while Cleo Exclusive Collectibles will be dispatched on the next working day after your purchase.

Yes. If your Cleo piece isn’t quite right, you may request a return or exchange within 30 days of delivery, provided the item is unused and in its original packaging.

Please review our full Returns Policy before sending items back. Please note that Cleo Exclusive Collectible Pieces are not eligible for return.

We stand behind the craftsmanship of each Cleo Piece. If your item arrives with a fault or issue related to production, we’ll be happy to make it right - whether through repair or exchange, and we ask that you send us a photo or video immediately on the same day your product is delivered to our email: hello@cleopieces.com.

Please note, our team carefully reviews each case to distinguish between production-related faults and wear from daily use. We’re always here to help, and we ask that items be treated with care to preserve their beauty over time.

Absolutely. Cleo pieces are designed to be durable, compact, lightweight, and multi-functional, making them ideal for everyday use and travel. From leather cases to silk scarves and metal carabiners, each piece is crafted with versatility in mind.

Yes. Every Cleo Piece is delivered in elegant packaging, making it an affordable luxury gift that feels personal, timeless, and sophisticated.